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Your Account, Your Control — How We Keep It Fair

When you open an account at bos999, you're entering an agreement that protects both of us.

Account security and verification stepsPayment flows via DANA, OVO, GoPay and QRISWithdrawal and payout rules

What These Terms Mean For You

bos999 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to every account holder in regions where local law permits. When you register, you confirm you meet our age requirement and that you understand how deposits, withdrawals and account closures work. Your account stays active as long as you comply with

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our rules — no inactive time limits, but we may freeze accounts showing suspicious activity. Deposits via DANA, OVO, GoPay and QRIS are final; cancellations depend on how far the transaction has progressed. Withdrawals are verified within 24 hours of your request. If you dispute a
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transaction or payout, we'll investigate within 72 hours. Your data is encrypted and retained only as long as your account exists plus one year for compliance, where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About Your Account or Terms

Have a question about what the Terms & Conditions mean for your account? Our support team is here to help.

Live Chat Available during lobby hours. Ask about account rules, terms clarification, or withdrawal timelines. We answer in real time from our support desk.

Email Support Send questions about Terms & Conditions, data requests, or account disputes to our support email. Response within 24 hours, available seven days a week.

Phone Support Call during business hours to discuss account closures, term disputes or payment verification. Our team speaks Indonesian and English.

HOW WE PROTECT YOU

Security, Data and Your Rights Under Our Terms

We take your account and personal information seriously. Every deposit and withdrawal is verified through our payment partners — DANA, OVO, GoPay and QRIS — so fraudulent activity is caught early.

Encryption & Storage

All personal data and transaction history encrypted at rest and in transit. Data held only during active account status plus one year for compliance records, then securely deleted.

Payment Verification

Every DANA, OVO, GoPay and QRIS deposit checked against source account details. Withdrawals verified against your registered bank before payout, taking up to 24 hours.

Account Control

Close your account anytime through the account settings menu. Any remaining balance is paid to your registered withdrawal method within 72 hours of closure.

Data Rights

You can request a copy of all data we hold about you by emailing support. We provide it within 14 days in a readable format, free of charge.

Third-Party Sharing

We never sell or share your personal details with external marketers. Payment partners receive only the minimum data needed to process your DANA, OVO, GoPay or QRIS transaction.

Updates & Disputes

Change your registered email, phone or bank details in account settings. Dispute a transaction by contacting support; we investigate within 72 hours and notify you of the outcome.

Common Questions About Terms & Conditions

What happens when you read through our terms for the first time, or when something changes about how we handle your account? Below are the most common questions we hear from players in Makassar, Denpasar and across Indonesia.

When you close your account, we freeze all activity immediately. Any balance remaining is paid to your registered withdrawal method — DANA, OVO, GoPay or QRIS — within 72 hours. Your account history stays on file for one year for compliance, then is deleted. You can open a new account anytime.

We can update these terms to reflect changes in payment processing, security or local law. If a material change affects your rights, we'll notify you by email at least 14 days before it takes effect. You can close your account before the change if you disagree.

Once your payment reaches our system and your account balance updates, we cannot reverse it. Cancellation is only possible if the transaction has not yet left your bank — contact your payment provider immediately if you need to cancel before clearance.

We verify all withdrawals within 24 hours of your request. Verification involves confirming your registered bank account matches your withdrawal destination. Most payouts clear within one business day after verification completes, depending on your bank's processing speed.

We collect your name, email, phone, date of birth and bank details to verify your identity and process deposits and withdrawals. We also log your device type, login times and gameplay history to prevent fraud and meet compliance rules. We never sell this data to anyone.

Yes. Email our support team with 'Data Request' in the subject line. We'll send you all personal information we hold, in a readable format, within 14 days at no cost. The file includes your account history, transactions and preferences.

Open a support ticket and describe the discrepancy. Our team investigates within 72 hours, reviewing transaction records with our payment partners DANA, OVO, GoPay or QRIS. We'll notify you of the outcome and correct any error within five business days.

Your Account, Your Control — How We Keep It Fair

Contact Us About Your Account or Terms

Security, Data and Your Rights Under Our Terms

Encryption & Storage

Payment Verification

Account Control

Data Rights

Third-Party Sharing

Updates & Disputes

Common Questions About Terms & Conditions

01 What happens if I close my account under these terms?

02 Can bos999 change the Terms & Conditions after I sign up?

03 What does it mean that my deposit via DANA, OVO, GoPay or QRIS is final?

04 How long does withdrawal verification take?

05 What personal data does bos999 collect and why?

06 Can I request a copy of my account data?

07 What happens if I think bos999 made an error on my withdrawal or deposit?

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