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How We Protect Your Privacy at bos999

When you open an account with us, we collect only what's needed to verify your identity, process your deposits via DANA, OVO, GoPay or QRIS, and keep your…

Account security comes firstYour payment data is encryptedWe don't sell your information
bos999 How We Protect Your Privacy at bos999
REACH OUR TEAM

How to Contact Us About Your Privacy

Email Support Send privacy concerns or data requests to our support inbox. We respond within 24 business hours on weekdays. Include your account email and the specific data or concern you're asking about.
Live Chat Our support team is available via live chat in the account dashboard from 09:00 to 23:00 (Western Indonesian Time). Ask directly about how your data is used or request account information.
Account Settings You can view and update your personal information — phone number, email, registered name — inside Account Settings > Profile at any time. Changes take effect immediately after verification.
HOW WE KEEP YOU SAFE

Our Data Security & Your Rights

Encryption & Storage

All data in transit uses SSL encryption. Your account password is hashed and never stored in plain text. Payment information is tokenised — we see only your last four digits when you review deposit or withdrawal history.

Cookies & Tracking

We use cookies to keep you logged in, remember your game preferences, and measure site performance. You can clear cookies from your browser settings at any time. Functional cookies are required; analytics cookies are optional and can be disabled.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-detection partners, and where local law requires reporting to financial regulators. We never sell or rent your information.

Data Retention

Active account data is retained for account management and compliance. After you close your account, we keep transaction records and identity verification data for two years to meet regulatory obligations, then securely delete it.

Your Access Rights

You can request a copy of all personal data we hold about you. Submit a written request via email with your account email and full name. We'll compile and send it within 14 days. Where local law permits, you may also request corrections or deletion.

Account Closure

Close your account from Account Settings > Account Options. We immediately deactivate login access. Any remaining balance is held according to our withdrawal policy. Your data is retained only as required by law.

Privacy Policy FAQs

No. Your account details and gaming history remain private to bos999. Game studios and betting providers see only your wagers and results — they never receive your name, phone number, email or deposit history. This protects you from unsolicited marketing or data misuse.

Yes. Email our support team with your account email and request a personal data report. We'll compile your registration details, transaction history, login records and any other information held in our systems, and send it to you within 14 days.

Your account and data remain ours to maintain. If you don't log in for 12 months, some sites may flag your account as dormant, but your personal information is not deleted. Contact support anytime to reactivate or to request data deletion where local law permits.

Yes. Your transaction history — deposits via DANA, OVO, GoPay or QRIS, withdrawals and in-game activity — is shown in Account > Transaction History. You cannot export it directly, but you can screenshot or print your history from your browser.

We use your data to send you account alerts, withdrawal confirmations, and announcements about new games or features. We do not create behavioural profiles to sell to advertisers. You can opt out of promotional emails in Account Settings > Notifications.

Contact our support team immediately via email or live chat with details of the concern. We investigate all claims within 48 hours. If you believe we've violated local data protection law, you may also file a complaint with the relevant Indonesian data authority.

We review this policy annually and update it as local law or our operations change. Material changes are emailed to your registered address at least 30 days before they take effect. You can view the full policy history and effective dates here anytime.