Reference

Legal Framework Behind Your bos999 Account

When you open an account with us, you're entering into clear terms that protect both your access and our platform.

Account Access & EligibilityData Privacy & RetentionWithdrawal VerificationAccount Dispute Resolution
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bos999 Legal Framework Behind Your bos999 Account
REACH OUR LEGAL TEAM

Contact Us With Legal Questions

Email Support Send account, data or legal queries to our support email. Responses arrive within 24 hours on business days. Use this for formal requests, data access inquiries or account disputes.
Live Chat During Lobby Hours Chat with our support team Monday to Friday, 09:00 to 20:00 Indonesia time. Ask about account terms, payment verification steps, or data retention policies while you're logged in.
Account Settings & Documentation Your full account agreement, privacy notice and dispute procedures are downloadable from your account settings under Legal Documents. Review these anytime; updates are notified via email.
HOW WE PROTECT YOU

Data Security & Account Safeguards

Data Encryption

All personal data—identity documents, payment details, transaction history—travels between your device and our servers using industry-standard TLS encryption. Stored data is encrypted at rest. Access to your records is logged and audited.

Identity Verification

Before your first withdrawal, we verify your identity using documents you upload. This protects both you and us from fraud. Verification typically completes within 24 hours; you'll see the status in your account dashboard.

Payment & Transaction Audit

Every deposit and withdrawal is recorded with timestamp, amount, payment method and account ID. You can review your full transaction history in your account statement anytime. Disputed transactions are investigated within 3 business days.

Cookie & Session Management

We use session cookies to keep you logged in securely. Cookies expire after 30 minutes of inactivity on our site. You can clear cookies anytime from your browser settings without losing your account data.

Data Retention & Deletion

Account records are retained for the duration required by local financial regulation, typically 5–7 years after closure. You can request deletion of non-essential data before account closure; essential identity and transaction records are kept per legal obligation.

Account Closure & Data Rights

You can close your account anytime via Account Settings. Once closed, you have 30 days to request a copy of all personal data we hold about you. Contact [email protected] with 'Data Subject Request' in the subject line.

Frequently Asked About Legal & Account Terms

Log into Account Settings and select Close Account. Any remaining balance must be withdrawn first. Once closed, your account becomes read-only for 30 days in case of disputes. After 30 days, records are archived per our retention policy. You can reopen a new account after closure, but you'll need to verify identity again.

We retain identity documents and transaction records for 7 years after account closure to comply with local financial regulations. Essential data—name, verified address, account ID—is kept for this full period. Non-essential data like browser cookies and session logs are deleted within 90 days of closure.

Yes. If a withdrawal appears incorrect or unauthorised, contact support within 7 days of the transaction. We investigate all disputes within 3 business days. If the withdrawal was legitimate but you weren't aware, we may be able to assist with account security measures moving forward.

We accept DANA, OVO, GoPay and QRIS. Each payment method is governed by your bank's terms and our payment processor's agreements, in addition to bos999's account terms. Deposits and withdrawals via these methods are processed where local law permits.

We never sell your personal data. We share information only with payment processors (to verify and process your deposits and withdrawals) and with local authorities where required by law. Our full privacy notice details every third party who can access your data and why.

Email [email protected] with 'Data Subject Request' in the subject line, including your account ID. Provide this request from the email address linked to your account. We'll compile your data within 14 days and send it as a downloadable file. No fee applies.

Log into your account and check your Transaction History in the Wallet section. If a deposit or withdrawal amount looks wrong, contact support immediately with your transaction ID and payment receipt. We'll investigate within 1 business day and correct any errors or refund overpayments.

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